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SAP Solutions and Support

If you have invested in SAP, you would know that a major chunk of your budget goes into maintenance and support of your SAP ERP application. With a blend of onshore and offsite SAP management services, you can get the best of both worlds while significantly reducing costs, and generating maximum possible ROI from your SAP investments. Our support methodology is based on the principle of adding constantly increasing value to our client's business. This 'Continuous Improvement Methodology' is woven within our support model

Our SAP Maintenance support

offerings include

  • 24 hour managed service.
  • Support desk coverage.
  • Tier 1, Tier 2, and Tier 3 Support.
  • ITIL-based delivery model for SAP application portfolios, infrastructure services.
  • Application Performance Monitoring (including error log monitoring, update queues monitoring).
  • Application Maintenance and Backup.
  • Reporting.
  • User manuals / documentation support.

Experienced Consultants

Support Staff Expertise

A dedicated, long serving team who intimately know your business and SAP system. We have developed a well-thought-out 'Knowledge Acquisition' process that enables our teams to affect a smooth take-over of support responsibilities. Our SAP consultants have expertise in the following SAP modules

  • SAP APO (Advanced Planning and Optimization).
  • SCM (Supply Chain Management).
  • SRM (Supplier Relationship Management).
  • MDM (Master Data Management).
  • HCM (Human Capital Management) & Successfactor.
  • CRM (Customer Relationship Management).
  • EP (Enterprise Portal Management).
  • PI (SAP NetWeaver Process Integration).
  • BW (Business Warehouse).

Advantages of outsourced SAP manage services

Services include

  • Flexibility of varying team size as per demand.
  • Fast and easy access to resources.
  • Coordination through local on-site project managers.
  • Expertise in a wide range of technologies.
  • Fully transparent project execution with live project insight through a live Project Management System.
  • Highly qualified and motivated employees with experience in outsourcing projects.
  • Contractual commitments for safety of data and intellectual property.
  • Close collaboration between the project teams by using the latest communication technologies like VoIP, Instant Messaging and Video Conferences.

SAP Application support includes

Help Desk support

The continuous helpdesk support for SAP Application management services and call resolution is enabled through a centralized help desk with 24/7 coverage, support through web, phone, email and chat channels and improvement in incident management through training programs for helpdesk users

Functional and Technical Support

SAP AMS incorporates functional and technical support which includes business analysis, functional enhancements where required and technical enhancement of RICEF (Reports, Interfaces, Conversions, Enhancement and Forms). Functional experience developed after years of experience across different industries, domains and geographies, assists clients in change management initiatives in SAP R/3 modules and mySAP business suite. Technical support includes ALV reports, smart forms, user exits and BADI, LSMW, Workflow, ALE/EDI and Business Warehouse

System Administration and Monitoring

SAP Application Management services includes a team which supports implementation and rollout for new SAP projects through system configuration support and transport management. We also monitor SAP system performance and execute corrective and routine maintenance activities such as back-up and archival through SAP solution manager

Check out DeuDraa for SAP Services